Data Retention and Deletion Policy
Draft retention periods, deletion workflow, processors, backups, legal holds, and security records.
Effective August 1, 2026
Draft for client and legal review. Required public placeholders remain visible until approved details are supplied.
Overview
PUBLIC LEGAL PAGE | English | Source document 18
| LEGAL COMPLETION REQUIRED This public page contains or depends on an unresolved legal/product verification item identified in the source package. Do not publish as final until the relevant blocker is completed. |
| — |
| Data category | Draft retention rule |
| — | — |
| Age-gate / blocked-under-13 record | Minimal security/age-routing record up to 12 months unless a longer fraud/legal need is documented. |
| Account and profile | While active, then 12 months after closure. |
| Tutoring conversations and generated study materials | While active, then 90 days after closure, unless user deletes sooner or legal hold applies. |
| Uploaded files and retrieval data | While active, then 90 days after closure; earlier verified deletion where feasible. |
| Raw lecture audio | Up to 30 days after successful transcription unless deliberately saved for an approved longer period. |
| Transcripts and generated audio | While active, then 90 days after closure. |
| Usage analytics | Up to 24 months, then delete or de-identify unless a shorter approved period applies. |
| Support tickets | 24 months after resolution or account closure. |
| Safety/abuse records | 24 months after closure or incident resolution; longer only for active safety, legal, law-enforcement, or regulatory needs. |
| Consent/acceptance/billing authorization | 7 years after account closure or last relevant transaction. |
| Payment, tax, invoice and accounting records | Per applicable U.S./Canadian tax and accounting requirements; legal and Finance teams to confirm. |
| Privacy/security incident records | Per applicable federal/state law and litigation hold; maintain a state-specific schedule. |
| Backups | Rolling purge target of 90 days after primary-system deletion, unless legal hold applies. |
Deletion
Klarity verifies the requester, identifies lawful restrictions, deletes from active systems, sends deletion instructions to relevant processors, and records completion. Restricted backup copies may remain until the normal purge cycle and are not restored for ordinary use.