A helpful answer starts with the right question.
Ask about eligibility, accounts, plans, credits, trials, uploaded materials, lecture recording, privacy, safety, or accessibility.
Send a message to the right team.
Ask about eligibility, accounts, billing, credits, trials, authorized materials, recording, privacy, safety, or accessibility. Do not send passwords, full payment-card numbers, or sensitive documents.
Verified support email
support@klarityaitutor.com
Contact FAQs
Which team should I contact?
Use support@klarityaitutor.com for general help. Billing, privacy, security, safety, accessibility, complaints, legal, and copyright questions have dedicated addresses on the Contact page.
Can I send sensitive records through the form?
No. Do not send passwords, full payment-card numbers, government identification, restricted exams, or sensitive documents through the public form.
Is Klarity an emergency service?
No. If someone may be in immediate danger, contact local emergency services or a trusted adult instead of relying on Klarity.
How quickly are complaints acknowledged?
Klarity aims to acknowledge ordinary complaints within two business days and provide a substantive response or status within 30 days where reasonable.