Complaints and Dispute Resolution Procedure
Where to send support, billing, privacy, security, safety, accessibility, complaint, and legal concerns.
Effective August 1, 2026
Draft for client and legal review. Required public placeholders remain visible until approved details are supplied.
Overview
PUBLIC LEGAL PAGE | English | Source document 21
| Issue | Primary contact |
| — | — |
| General / account | support@klarityaitutor.com or accounts@klarityaitutor.com |
| Billing | billing@klarityaitutor.com |
| Privacy | privacy@klarityaitutor.com |
| Security | security@klarityaitutor.com |
| Safety | safety@klarityaitutor.com |
| Accessibility | accessibility@klarityaitutor.com |
| Formal complaint | complaints@klarityaitutor.com |
| Legal | legal@klarityaitutor.com |
Klarity aims to acknowledge ordinary complaints within two business days and provide a substantive response or status within 30 days where reasonable.
Urgent security and safety matters are triaged according to their severity rather than ordinary support timing.
A dissatisfied user may request internal escalation to the responsible manager or compliance owner.
Nothing in this procedure prevents a user from contacting a regulator, attorney general, court, disability authority, or other lawful forum.
Disagreement with a grade, admission, examination, teacher, or institution is ordinarily a matter for the school or institution; Klarity does not control or guarantee those decisions.